Support
Questions, a grade that looks wrong, or a pass that didn't unlock: email me and I'll get back to you, usually within a day.
My exam pass doesn't show
Open the Exam pass screen and tap Restore purchases. A pass belongs to the Bereit account you bought it with, so sign in with that same Apple or Google account on every device.
A grade looks wrong
Grades are estimates made automatically, so they can miss. Email me the task and what looks off, and I'll look at it. Screenshots help.
My Schreiben or Sprechen is still waiting
Grading has a daily limit per account. Answers handed in over it are graded automatically once there is room again; you don't need to hand them in twice.
A refund
Apple handles payments and refunds. Request one at reportaproblem.apple.com.
Deleting your account
In the app, go to Profile, then Delete account. Your account, answers, results and pass are removed for good. What is stored is explained in the privacy policy.